Privacy Policy

  • If you are unsatisfied with your order for any reason, you can use our Return Policy. we provide returns only if a damaged or faulty products delivered we cannot provide returns on all items according to the nature of business.
  • Returned items of clothing must unworn and in their original condition with all labels intact. Due to the very delicate nature of some of the hand-made clothing, we ask you to take great care of the item when unpacking and inspecting.
  • For all returns, Customers need to inform returns on within 24 hours of receiving the parcel.
  • Customers needs to give an appropriate reason for returning the product. Return requests placed after 24 hours of receiving the parcel, will not be accepted.
  • If a damaged product is received, it should be reported to us within 24 hours of receiving the parcel. Damages reported after 24 hours of receiving the parcel will not be accepted.
  • We will review the return requests & may request for additional information from Customers (photographs of products, packaging, measurements etc).
  • After the review , if it is established as a genuine case for returns, we will provide the Customer further details on the return process through a separate e-mail.
  • After the confirmation e-mail from us, Customers are requested to return the product(s) in original condition with tags and packaging intact within 10 days of raising the return request. We request Customers to send us the tracking details while shipping the return parcel.
  • After receiving the return shipment, we will do an internal quality assessment and will initiate the applicable resolution within 48 hours. Please note, we cannot initiate the resolution before receiving the return shipment.
  • The refund will be given as a gift card which can be used for future purchases on the website.
  • The returned shipping charges are to be paid by the customers.

Reasons for which no return shall be accepted:-

  1. Colour and description :- The product description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colours there still may be minor variations because of the light and settings during photography and also the colour settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. This website believes that every customer placing an order is absolutely aware of these minor variations that may occur with respect to the actual colour of the outfit received.
  2. Emblishment related issues:- Product consisting of embellishments like beads and sequences usually has the tendency to come off.  Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit or unpacking or while wearing, some of these may come loose.
  3. Sale products :- No product sold under the Sale can be exchanged or returned.
  4. Stiched products :- Stiched dresses and made to measure clothes can not be returned and the refund for that will not be issued.
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